EPFO Digital Life Certificate: How pensioners can submit Jeevan Pramaan Patra from home

New Delhi: The retirees can submit the Digital Life Certificate (DLC) without needing to visit the bank or pension office to avail the pension under the Employees’ Pension Scheme. The Employees’ Provident Fund Organisation (EPFO) through an X post informed the concerned members regarding the service facilitated by India Post Payments Bank (IPPB).

As per the post, the pensioners can now submit their Digital Life Certificate by calling the IPPB.

What Is a Digital Life Certificate?

Jeevan Pramaan Patra or Digital Life Certificate is a facility by the government for the pensioners to submit their annual life certificates digitally. This certificate serves as the proof of the pensioner being alive so that the pension can be disbursed to the eligible accounts.

Submission Deadline

It is necessary to complete the submission of Jeevan Pramaan Patra (digital life certificate) on time to ensure uninterrupted pension services. The submission window opened on October 1 for retirees aged 80 or older wherein they can submit their digital certificates through branch visit or doorstep service until November 30. Other pensioners can submit from November 1 until November 30.

Consequences of Missing the Deadline

Failure to submit a valid life certificate within the prescribed period may lead to an interruption in pension payments until the certificate is submitted and processed.

To avoid such a situation, pensioners can seek assistance from Postal Department for doorstep DLC service.

Option 1: Doorstep Service

IPPB as well as non-IPPB members can use this service.

-- The pensioner has to place a call on 033-22029000 and request for a doorstep service by postman / Grameen Dak Sevak.
-- Once the biometric authentication or face authentication is completed, a Pramaan ID is generated.
-- The certificate is then forwarded to the pension disbursing agency automatically. Pensioners may also download a copy of the DLC through the Jeevan Pramaan website.

IPPB charges Rs 70 (inclusive of GST/cess) for each successful DLC generation

Documents and Details Required

For the doorstep service, the person must have the necessary information to successfully complete the submission procedure.

-- Aadhaar number
-- Aadhaar-linked Mobile number
-- Pension Payment Order (PPO) number
-- Pension Account number

Option 2: Self-Service Through the App

Pensioners can also submit the DLC themselves. EPFO’s Aadhaar-based Face ID authentication provides an easy alternative to visiting the branch in person.

1. Your Aadhaar number must be registered with the pension disbursing authority (bank, post office, or others).
2. Install the Jeevan Pramaan app and AadhaarFaceRD on the smartphone equipped with a front camera of at least 5 MP.
3. Enter your Aadhaar number, Aadhaar-linked mobile number, and e-mail address on the Jeevan Pramaan App.
4. Following the OTP validation, enter your name and authorise the authentication.
5. Take a picture of your face with the front camera and choose the Pension Payment Order (PPO) number from the dropdown menu or “Add new pension PPO not in List for yourself”.
6. After clicking submit, a pop-up window opens to download the DLC. You will also receive an SMS containing the Pramaan ID along with a link to download the Digital Life Certificate.
7. The certificate is automatically forwarded to the Pension Disbursing Agency.