Microsoft outage hits airlines: IndiGo, Akasa Air email support down; Air India ops unaffected

New Delhi: Indian airlines issued advisories on Friday after a global Microsoft service disruption hit their email support services. IndiGo posted on X that its email support is currently impacted, so it may not be able to receive emails. It said all other support channels are still available. For urgent help, customers can reach 6E Skai through the IndiGo website or mobile app.

It said, "All other support channels remain available. For any urgent assistance, please reach out to 6E Skai through our website or mobile app. We regret the inconvenience and appreciate your patience and understanding."

Air India said it is closely watching the Microsoft outage. Its flight operations are not affected, and none of its communication channels are impacted. The airline has temporarily rerouted its emails so every message still reaches it. It is replying to all emails within the usual 24-hour timeline.

Air India says it is closely monitoring the global Microsoft service disruption. So far, its flight operations remain unaffected, and communication channels are functioning normally, says the airline. IndiGo and Akasa Air have also issued advisories amid the outage, urging passengers to keep track of flight-related information and updates. Delhi Airport has also issued an advisory, asking passengers to check their flight status before leaving for the airport.

— ANI (@ANI) November 13, 2026

"To ensure seamless support, we have temporarily rerouted our emails so that every message continues to reach us without interruption, and we are responding to all emails within our usual 24-hour timeline," Air India said.

"We remain fully committed to supporting you at every step and will continue to keep a close watch on the situation," the airline added.

Another airline, Akasa Air, flagged delays in its email support services due to the Microsoft service disruption. It said, "Our email support services are currently experiencing delays, and we may be unable to receive your emails."

It said that passengers who need immediate help can call the 24/7 Akasa Care Centre at +91 9606 112131. They can also reach the airline through its social media channels.

According to reports, SpiceJet cancelled three flights - Delhi to Pune, Delhi to Leh, and Delhi to Mumbai - on Friday, while two flights -- Delhi to Darbhanga and Delhi to Mumbai -- were delayed.

(With inputs from agencies)